Refund & Cancellation Policy

Booking and Advance Payment

  • To secure your reservation with Kerala Houseboats, we require a non-refundable advance payment of 30% of the total booking amount at the time of booking confirmation.
  • The remaining balance of the booking amount must be paid in full before the commencement of your scheduled trip.

Cancellation Policy

  • Cancellations made more than one week (7 days) prior to the scheduled booking date will incur a cancellation fee of 2% of the total booking amount.
  • No refunds will be issued for cancellations made within one week (7 days) of the scheduled booking date.
  • It is important to notify us of any cancellations as soon as possible to allow us to make necessary arrangements.

Refunds

  • Refunds will only be processed for cancellations made more than one week (7 days) before the scheduled booking date, excluding the non-refundable advance payment.
  • No refunds will be provided for cancellations made within one week (7 days) of the scheduled booking date.

Modification Policy

  • Modifications to the booking dates may be accommodated subject to availability and must be requested at least one week (7 days) prior to the original booking date.
  • Any modifications requested within one week (7 days) of the original booking date may incur additional charges or may not be feasible based on availability.

No-show Policy

  • Failure to arrive for the scheduled booking without prior notification will result in the forfeiture of the entire booking amount. No refunds will be provided for no-shows may incur additional charges or may not be feasible based on availability.

Force Majeure

  • In the event of unforeseen circumstances such as natural disasters, adverse weather conditions, or any other force majeure events leading to the cancellation of the booking, Kerala Houseboats reserves the right to provide a full refund or reschedule the booking based on mutual agreement.

Refund Process

  • Refunds, if applicable, will be processed within a reasonable timeframe using the original method of payment.
  • Any transaction fees or charges incurred during the refund process will be deducted from the refunded amount.

By making a booking with Kerala Houseboats, you acknowledge and agree to abide by the terms and conditions of our Refund and Cancellation Policy outlined above. For any inquiries or assistance regarding your booking, please contact us directly.