Our Privacy Policy

LAST UPDATED: 15/03/2024

Kerala houseboat has been proudly offering unforgettable journeys through Kerala’s serene backwaters since 2003. This Privacy Policy is designed to inform you about how we collect, use, and safeguard the personal information you entrust to us when you use our booking and contact services. Understanding and respecting your privacy is at the core of our mission to provide a personalized and secure experience.

Information Collection

When you embark on the adventure of booking a houseboat with us, you might use our booking form, contact us form, or the WhatsApp contact button. Here’s what we collect and why:

  • Booking Form: We collect your name, contact information, and booking preferences. This information is crucial for securing your reservation and tailoring our services to your needs.
  • Contact Us Form: Your name, email, and any information you provide in the message help us respond to your inquiries and provide the support you deserve.
  • WhatsApp Button: For those who prefer instant messaging, we collect your mobile number and any messages exchanged for quick and efficient communication.

Our purpose for collecting this information is straightforward: to finalize your booking, offer stellar customer support, and, with your consent, keep you informed about our latest offers and news.

Let me know if this suits your needs, and I’ll continue with the rest of the sections.

Moving on to the next sections, we’ll cover the use of data, cookies and tracking technologies, and data sharing and disclosure.

Use of Data

We value the trust you place in us when you provide your personal information. Here’s how we use your data:

  • Service Provision: Your data allows us to finalize your booking, customize your houseboat experience, and ensure that your journey with us is as smooth and enjoyable as possible.
  • Improvement: Feedback and data help us enhance our services, website functionality, and customer experience.
  • Marketing: With your permission, we use your information to inform you about special promotions, new services, and other news from our Kerala houseboat adventures. We believe in creating value for our customers, not spamming.

Your privacy is paramount. We commit to safeguarding your information with the highest standards of security and confidentiality.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

  • Understanding Cookies: Cookies are small data files placed on your device that help our website remember your preferences, such as language settings and booking details, making your visits more seamless.
  • Purpose: We use these technologies to understand how you interact with our website, enabling us to improve content, personalize your experience, and analyze our service performance.
  • Consent and Control: Upon visiting our website, you’ll be prompted to accept or decline the use of cookies. Should you choose to decline, you can still enjoy our services, albeit with limited personalization. You can also adjust your browser settings to manage cookie preferences.

Data Sharing and Disclosure

We respect your privacy and are committed to not selling your information. However, certain circumstances may require us to share your data:

  • Legal Requirements: If required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our customers or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information might be among the transferred assets. You will be notified via email or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Our commitment to your privacy extends to the careful selection of partners and adherence to strict data protection protocols when sharing is necessary.

Data Security

We take the security of your personal information seriously. Our team employs a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, use, alteration, or destruction. These measures are continuously reviewed and enhanced in line with technological advancements and best practices.

Your Rights

You have certain rights regarding the personal information we hold about you:

  • Access and Correction: You can request access to your personal information and ask for corrections to any inaccuracies.
  • Deletion: You may request the deletion of your personal information, subject to necessary retention for legal or operational purposes.
  • Objections and Restrictions: You have the right to object to our processing of your personal information or ask us to restrict processing.

To exercise these rights, please contact us using the information provided in the “Contact Information” section below. We will respond to your request within a reasonable timeframe.

International Data Transfers

Our business operations primarily cater to customers within India. However, in the process of providing services and for operational reasons, your data may be processed outside of your country. We ensure that any international data transfer complies with applicable data protection laws and includes appropriate safeguards to protect your personal information.

Children's Privacy

Protecting the privacy of young children is especially important. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

Updates to the Privacy Policy

Our Privacy Policy may evolve over time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. We encourage you to review our Privacy Policy periodically for any updates.

Contact Information

For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Your privacy concerns are important to us, and we are committed to addressing them.